Veterinary Receptionist

VCA Animal Hospitals; Morris Plains (NJ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation

Sick days

401(k)

Pet discounts

Job summary

VCA Morris Plains Animal Hospital is seeking a Client Service Representative to be the welcoming face of the practice, guiding clients and their pets to exam rooms and handling inquiries with compassion.

You will schedule appointments, handle payments, discuss services and products, and support medical records and hospital upkeep in a friendly, fast-paced environment in Morris Plains, NJ.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Job description

Client Service Representative

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive environment? VCA Morris Plains Animal Hospital is seeking an Client Service Representative to join our team! We are proud of our AAHA-Accredited hospital, and have been serving the community for over 20 years. We are located in Morris Plains, New Jersey and are close to hiking trails, ski slopes and the shore! Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual!

Among the reasons to consider joining VCA Morris Plains

• Leadership opportunities
• Access to the people and financial resources of a large veterinary community
• WOOF University, offering abundant of training in a variety of topics
• Generous employee pet care discounts
• Opportunities to give back through strong Shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following:

• Competitive wage
• Generouse pet discounts
• 401(k)
• Free wellness subscriptions (Head Space)

Why We Need You

As the face of VCA Morris Plains Animal Hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

The salary range for this positionis $17-$20/hour depending on experience.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com