Client Service Representative

Community Veterinary Partners; Randolph Township (NJ); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits

401(k)

Job summary

A busy veterinary practice in Randolph, NJ, is seeking a front desk receptionist to provide excellent customer service. The ideal candidate will have experience in a veterinary or medical setting, a professional demeanor, and strong communication skills. Responsibilities include answering calls, managing patient records, and coordinating appointments. This role requires multitasking in a fast-paced environment. Competitive benefits included.

Qualifications

• Previous experience in customer service in a veterinary or medical setting is required.
• Must be able to multitask and prioritize various job functions effectively.
• Strong interpersonal and communication skills are essential.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

Responsibilities

• Answer a high volume of phone calls.
• Provide information about products and services.
• Check in/out clients and manage patient records.
• Coordinate appointments and surgeries.
• Process invoices and payments.
• Process invoices and payments.
• Respond to client emails/texts and process faxes.
• Communicate with doctors and technical staff to ensure pet health care needs are taken care of.
• Various other clerical duties as assigned.

Skills

Customer service experience

Ability to build rapport with clients

Prioritizing and multitasking

Excellent communication skills

Job description

The American Animal Hospital, a busy 3 doctor practice located in Randolph NJ, is seeking a dedicated team player to join our team at the front desk! Our ideal applicant will have experience in a fast paced environment with a strong ability to multi-task and prioritize various job functions. Our receptionists are the first and last impression that every person has at our hospital and because of this we take great pride in our relationship with our clients. Strong interpersonal skills are a must as well as contributing to the team dynamic. For this reason we prefer applicants with experience dealing with clients face to face as opposed to over the phone. Must have experience in a veterinary or medical setting with the ability to work evenings and weekends. We offer competitive benefits plus a 401(k).

Responsibilities

• Answer a high volume of phone calls
• Provide information about our products and services
• Checking in/out clients
• Document and update patient records
• Coordinate and schedule appointments and surgeries
• Process invoices and payments
• Respond to client emails/texts and process faxes
• Communicate with doctors and technical staff to ensure pet health care needs are taken care of
• Various other clerical duties as assigned

Qualifications

• Previous experience in customer service in veterinary or medical setting
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills