Veterinary Client Experience & Growth Specialist

Veterinarian Partners; Plano (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Growth opportunities

Marketing involvement

Community outreach

Job summary

Plano Animal Hospital is seeking an experienced Client Service Representative (CSR) to be the first contact for clients. The CSR will greet clients, handle inquiries, schedule appointments, and manage front-desk activities with warmth and professionalism. A veterinary background helps navigate hospital workflows and client needs.

The role emphasizes client experience, accurate records, and collaboration with veterinarians to ensure smooth daily operations and community engagement opportunities.

Qualifications

• 1+ year of veterinary experience required.
• Strong client service and communication skills.
• Familiarity with veterinary terminology and hospital workflow.

Responsibilities

• Greet clients and patients warmly and professionally.
• Answer phones, emails, and inquiries promptly.
• Schedule appointments based on patient needs and hospital workflow.
• Check in/out patients and maintain medical records.
• Process payments and front-desk duties.
• Inform clients about preventive care and hospital services.
• Coordinate with veterinarians to keep the day running smoothly.
• Support growth through client communication and community outreach.

Skills

Veterinary experience

Client communication

Phone and in-person communication

Organization

Multitasking

Marketing interest

Job description

Plano Animal Hospital is seeking an experienced Client Service Representative (CSR) to be the first contact for clients. The CSR will greet clients, handle inquiries, schedule appointments, and manage front-desk activities with warmth and professionalism. A veterinary background helps navigate hospital workflows and client needs.

The role emphasizes client experience, accurate records, and collaboration with veterinarians to ensure smooth daily operations and community engagement opportunities.