Veterinary Client Concierge & Scheduling Specialist

All Pets Animal Hospital; Katy (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

All Pets Animal Hospital is seeking a dedicated Customer Service Representative (CSR) in Katy, Texas. The CSR will recruit new clients, schedule visits, and enhance client communication to support the veterinary team. Responsibilities include managing appointments, providing excellent customer service, and ensuring a comfortable experience for clients and pets.

Ideal candidates are experienced in a medical setting, possess strong communication skills, and can effectively manage multiple tasks. Flexible working hours, including evenings and weekends, are required.

Qualifications

• 2+ years' experience in veterinary medicine.
• Experience in a medical facility desired.

Responsibilities

• Welcome clients and pets, ensuring comfort.
• Answer client questions and direct them accordingly.
• Schedule appointments and follow-up exams.
• Manage cash and perform daily reconciliation.

Skills

Effective customer service principles

Basic knowledge of medical terminology

Basic proficiency with Microsoft Office Suite

Communication skills

Customer relations skills

Organizational and time management skills

Education

High School Diploma or GED

Job description

All Pets Animal Hospital is seeking a dedicated Customer Service Representative (CSR) in Katy, Texas. The CSR will recruit new clients, schedule visits, and enhance client communication to support the veterinary team. Responsibilities include managing appointments, providing excellent customer service, and ensuring a comfortable experience for clients and pets.

Ideal candidates are experienced in a medical setting, possess strong communication skills, and can effectively manage multiple tasks. Flexible working hours, including evenings and weekends, are required.