Veterinary Client Experience Specialist

AmeriVet Veterinary Partners; Gainesville (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Tailored development programs

Competitive pay

Health, dental, vision insurance

Generous paid time off

Job summary

AmeriVet Veterinary Partners in Gainesville, Georgia, is seeking a Client Service Representative (CSR) to be the first point of contact for clients. This role is crucial in delivering exceptional client experiences, managing appointments, and ensuring effective communication between clients and the medical team.

The ideal candidate should possess strong communication skills, prior customer service experience, and proficiency in scheduling technology. The position offers tailored development programs, competitive pay, and a supportive environment.

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Greet clients warmly and ensure a positive experience throughout their visit.
• Update client and patient records in our practice management system.
• Provide clients with accurate post-visit instructions, including medication schedules.
• Help maintain a clean, organized reception area.

Skills

Communication skills

Client-focused service

Customer service experience

Technology proficiency

Organizational skills

Education

High school diploma or equivalent

Tools

Scheduling software

Online communication platforms

Job description

AmeriVet Veterinary Partners in Gainesville, Georgia, is seeking a Client Service Representative (CSR) to be the first point of contact for clients. This role is crucial in delivering exceptional client experiences, managing appointments, and ensuring effective communication between clients and the medical team.

The ideal candidate should possess strong communication skills, prior customer service experience, and proficiency in scheduling technology. The position offers tailored development programs, competitive pay, and a supportive environment.