Client Experience Specialist — Veterinary Practice

46717 Valley Veterinary Hospital CT (PC) 2017, LLC; United States; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

401(k) matching

Student loan assistance

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

Paid time off

Job summary

AmeriVet’s Valley Veterinary Hospital CSR role focuses on delivering an exceptional client experience by managing appointments, handling calls, processing patient information, and coordinating with the medical team. You will help streamline operations and ensure clear communication for families and their pets.

Ideal candidates bring strong communication, frontline customer service experience, and tech-savvy skills to maintain accurate records, process payments, and support daily practice

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability, including forward booking.
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track.
• Greet clients warmly and ensure a positive experience throughout their visit.
• Update client and patient records in our practice management system with accuracy and efficiency.

Skills

Communication skills

Customer service

Tech proficiency

Organizational skills

Education

High school diploma

Tools

Scheduling software

Online communication tools

Job description

AmeriVet’s Valley Veterinary Hospital CSR role focuses on delivering an exceptional client experience by managing appointments, handling calls, processing patient information, and coordinating with the medical team. You will help streamline operations and ensure clear communication for families and their pets.

Ideal candidates bring strong communication, frontline customer service experience, and tech-savvy skills to maintain accurate records, process payments, and support daily practice