Veterinary Client Experience Specialist

MedVet Medical & Cancer Centers for Pets; Carmel (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Vision and Dental

HSA / FSA

401k with Employer Match

Paid Time Off

On-call Pay

Uniform Allowance

Pet Discounts

Continuing Education Assistance

Job summary

MedVet Medical & Cancer Centers for Pets in Carmel, Indiana, is seeking a Veterinary Client Service Representative to greet clients, manage appointments, and guide them through admissions and payments. You will coordinate with the veterinary team to ensure smooth client experiences and accurate medical record handling.

The ideal candidate brings excellent communication, a professional phone manner, and comfort with data entry in Word and Excel.

Qualifications

• Ability to remain composed in stressful situations.
• Excellent verbal and written communication skills.
• Excellent client service skills and phone etiquette.
• Attention to detail, self-motivated and team player.
• Sense of urgency within a fast-paced environment.
• Flexibility with work hours and able to work additional hours when necessary.
• General computer competency including Word and Excel.
• Previous experience in veterinary setting (preferred).

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Verbal communication

Written communication

Client service

Teamwork

Attention to detail

Adaptability

Tools

Microsoft Word

Excel

Job description

MedVet Medical & Cancer Centers for Pets in Carmel, Indiana, is seeking a Veterinary Client Service Representative to greet clients, manage appointments, and guide them through admissions and payments. You will coordinate with the veterinary team to ensure smooth client experiences and accurate medical record handling.

The ideal candidate brings excellent communication, a professional phone manner, and comfort with data entry in Word and Excel.