Veterinary Client Experience Specialist

Destination Pet, LLC; Aurora (CO); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet LLC is hiring a Customer Service Representative at Dugan's Veterinary Hospital to serve as the first point of contact for clients. You will manage appointments, answer inquiries, process payments, and maintain accurate records with empathy and professionalism.

Ideal candidates bring client-service experience (veterinary or healthcare preferred), excellent communication, and strong organization. The role offers telehealth, benefits, and daily pay options to support staff.

Qualifications

• Experience in client service (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer phone calls and emails promptly while providing accurate information.
• Manage appointment scheduling and maintain efficient client flow.
• Process payments and maintain precise client and patient records.
• Collaborate with veterinarians and staff to support patient care.
• Handle client concerns with discretion and problem-solving.
• Uphold client confidentiality and service standards.
• Perform additional duties as assigned.

Skills

Client service

Communication

Multitasking

Professional demeanor

Computer skills

Tools

Practice management software

Job description

Destination Pet LLC is hiring a Customer Service Representative at Dugan's Veterinary Hospital to serve as the first point of contact for clients. You will manage appointments, answer inquiries, process payments, and maintain accurate records with empathy and professionalism.

Ideal candidates bring client-service experience (veterinary or healthcare preferred), excellent communication, and strong organization. The role offers telehealth, benefits, and daily pay options to support staff.