Pet Care CSR — Growth, Benefits, Team Support

163087 Animal Medical Center San Rafael LP; San Rafael (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Holidays

Job summary

Animal Medical Center San Rafael is seeking a Customer Service Representative to join our team. You’ll be the first and last contact for clients, manage appointments, answer calls, and ensure smooth communication between clients and our medical team.

We value dependable, detail-oriented team players who love pets and thrive in a supportive, fast-paced veterinary environment. Full-time role with possible evenings or weekends, competitive hourly pay, and benefits.

Qualifications

• High school diploma or equivalent required.
• Strong communication and client-service mindset.
• Experience in veterinary or healthcare customer service preferred.

Responsibilities

• Answer calls and emails with professional, friendly service.
• Schedule and forward-book appointments based on needs.
• Update client and patient records in the practice management system.
• Process billing transactions and digital payments.
• Assist with reception area and daily practice operations.

Skills

Excellent communication

Customer service orientation

Team player

Education

High School Diploma or equivalent

Tools

Scheduling software

Online communication platforms

Job description

Animal Medical Center San Rafael is seeking a Customer Service Representative to join our team. You’ll be the first and last contact for clients, manage appointments, answer calls, and ensure smooth communication between clients and our medical team.

We value dependable, detail-oriented team players who love pets and thrive in a supportive, fast-paced veterinary environment. Full-time role with possible evenings or weekends, competitive hourly pay, and benefits.