Veterinary Client Experience Lead

Banfield Pet Hospital; North Carolina; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Student Debt Relief Program for Full‑T

Paid Time Off and Holidays

Mental Health Resources

Company-Paid Life Insurance

Disability Insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Continuing Education Allowance

Family Support Resources

Pet Wellness Benefits

Job summary

Banfield Pet Hospital in North Carolina seeks a Client Service Coordinator to guide clients and pets through visits, maximize team productivity, and ensure friendly, efficient service.

You will educate clients on wellness plans, assist with check-in/check-out, and help schedule appointments while maintaining accurate records and a welcoming environment for every patient and owner. This role may require weekend and evening hours, with a comprehensive rewards package.

Qualifications

• Front-desk coordination and scheduling experience preferred.
• Excellent communication with clients and team members.
• Ability to educate clients on wellness plans and services.

Responsibilities

• Greet clients and pets, check clients in and out, and manage appointment flow.
• Educate clients about Optimum Wellness Plans and hospital services.
• Enter pet information and maintain accurate records in the system.
• Ensure a welcoming, efficient, and friendly environment for all visitors.

Skills

Client service

Communication

Team coordination

Multitasking

Job description

Banfield Pet Hospital in North Carolina seeks a Client Service Coordinator to guide clients and pets through visits, maximize team productivity, and ensure friendly, efficient service.

You will educate clients on wellness plans, assist with check-in/check-out, and help schedule appointments while maintaining accurate records and a welcoming environment for every patient and owner. This role may require weekend and evening hours, with a comprehensive rewards package.