Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Morehead City (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Comprehensive Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Paid Time Off

Job summary

Banfield Pet Hospital in North Carolina is seeking a Client Service Coordinator to drive client and pet flow through the hospital and to maximize the veterinary team's productivity. You will ensure clear communication with clients and associates, welcome clients and pets, educate them about preventive care, and support scheduling, invoicing, and retail transactions in a friendly, efficient environment.

This role requires strong multi-tasking, excellent English communication, and a service-first

Qualifications

• Experience in customer service preferred.
• Strong communication and organizational skills.
• Ability to multi-task in a busy veterinary setting.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Education

High School Diploma or equivalent preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Banfield Pet Hospital in North Carolina is seeking a Client Service Coordinator to drive client and pet flow through the hospital and to maximize the veterinary team's productivity. You will ensure clear communication with clients and associates, welcome clients and pets, educate them about preventive care, and support scheduling, invoicing, and retail transactions in a friendly, efficient environment.

This role requires strong multi-tasking, excellent English communication, and a service-first