Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Knightdale (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical Insurance

Dental and Vision Insurance

401(k) and Roth retirement plans

Student debt relief program for full‑t

Paid Time Off and Holidays

Mental Health & Wellbeing resources

Life Insurance (company-paid)

Short- and Long-Term Disability

FSA

HSA

Paid Parental Leave

Continuing Education Allowance

Job summary

Banfield Pet Hospital in Knightdale seeks a motivated Client Service Coordinator to manage client and pet flow, educate owners on wellness plans, and support a friendly, efficient hospital environment.

You will assist with client intake, information entry, appointment scheduling, and processing prescriptions while maintaining accurate financial records and delivering outstanding service daily.

Qualifications

• Leadership and customer focus demonstrated in team settings.
• Integrity and trust in handling client information and care.
• Strong action orientation to complete tasks efficiently.
• Active listening to understand client and pet needs.

Responsibilities

• Drive smooth flow of clients and pets through the hospital.
• Educate clients about wellness plans and hospital services.
• Assist with documentation, pet data entry, and scheduling.
• Handle finances with accurate balances and proper opening/closing procedures.
• Provide exceptional customer service and promote repeat visits.

Skills

Leadership & Customer Focus

Integrity & Trust

Action Oriented

Listening

Job description

Banfield Pet Hospital in Knightdale seeks a motivated Client Service Coordinator to manage client and pet flow, educate owners on wellness plans, and support a friendly, efficient hospital environment.

You will assist with client intake, information entry, appointment scheduling, and processing prescriptions while maintaining accurate financial records and delivering outstanding service daily.