Veterinary Client Experience Lead

A Caring Doctor, P.C.; Beaverton (OR); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Retirement Plans (401(k) match)

Paid Time Off & Holidays

Continuing Education Support

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the medical team, and ensure effective communication with clients and associates. You will coordinate care and educate clients on pet health and wellness plans.

You will promote preventative care and wellness services while handling administrative tasks, scheduling, and client invoicing. A positive, professional demeanor and strong multiclient handling skills are essential.

Qualifications

• High School Diploma or equivalent preferred.
• One year related experience required; customer service experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, welcoming clients and pets and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the medical team, and ensure effective communication with clients and associates. You will coordinate care and educate clients on pet health and wellness plans.

You will promote preventative care and wellness services while handling administrative tasks, scheduling, and client invoicing. A positive, professional demeanor and strong multiclient handling skills are essential.