Veterinary Client Experience Coordinator

Banfield Pet Hospital; Waite Park (MN); On-site; USD 22,000 - 32,000; Full time

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver exceptional service in a welcoming environment. You will educate clients on wellness plans and hospital services, assist with documentation and scheduling, and help maintain accurate records and finances.

The role emphasizes patient comfort, clear communication, and promoting preventive care within a busy hospital setting.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times, educating clients about their pet's health.

Education

High School Diploma or equivalent preferred

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver exceptional service in a welcoming environment. You will educate clients on wellness plans and hospital services, assist with documentation and scheduling, and help maintain accurate records and finances.

The role emphasizes patient comfort, clear communication, and promoting preventive care within a busy hospital setting.