Veterinary Client Experience Coordinator

Banfield Pet Hospital; United States; On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plans

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Coverage

Flexible Spending Accounts

Health Savings Account

Parental Leave

Continuing Education

Back-Up Care

Fertility Support

Pet Wellness Plans for Employees

Exclusive Discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and promote Optimum Wellness Plans. The role focuses on delivering friendly, efficient service, educating clients, and coordinating appointments and documentation.

The CSC will engage with clients to encourage visits, manage check-in/check-out, and assist in maintaining a welcoming hospital environment while supporting wellness initiatives.

Qualifications

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management
• Ability to multi-task
• Fluent English communication
• Accurate spelling and terminology
• Strong written and verbal communication
• Strong organizational skills
• Problem solving capability
• Client service oriented
• Follow instructions and provide directions
• Basic math skills

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and promote Optimum Wellness Plans. The role focuses on delivering friendly, efficient service, educating clients, and coordinating appointments and documentation.

The CSC will engage with clients to encourage visits, manage check-in/check-out, and assist in maintaining a welcoming hospital environment while supporting wellness initiatives.