Veterinary Client Experience Coordinator

Banfield Pet Hospital; St. Louis (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and matching

Student Debt Relief Program for DVMs

Paid Time Off and Holidays

Mental Health Resources

Life Insurance (company-paid)

Disability Insurance

FSAs and HSA

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximizing productivity and ensuring excellent communication with clients and associates. You will educate clients about Optimum Wellness Plans and schedule future visits to support preventive care.

As a CSC, you will manage documentation, invoicing, prescriptions, and product sales while maintaining financial accuracy and a welcoming, efficient environment for a diverse

Qualifications

• Leadership and customer-focus competencies critical for client-facing roles.
• Excellent communication and listening skills to educate clients about pet health and plans.
• Ability to manage multiple tasks, prioritize, and ensure efficient hospital flow.

Responsibilities

• Promote hospital services and route clients/pets for efficient care.
• Provide exceptional service, welcome clients and educate about wellness plans.
• Assist with documentation, pet records, invoices, prescriptions, and scheduling.
• Maintain accurate opening/closing procedures and hospital finances.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximizing productivity and ensuring excellent communication with clients and associates. You will educate clients about Optimum Wellness Plans and schedule future visits to support preventive care.

As a CSC, you will manage documentation, invoicing, prescriptions, and product sales while maintaining financial accuracy and a welcoming, efficient environment for a diverse