Veterinary Client Experience Coordinator

VCA Inc.; Kentucky; On-site; USD 22,262 - 28,461; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Continuing Education Allowance

Job summary

VCA Inc. in Kentucky is seeking a Client Service Coordinator to enhance the client and pet experience. This role involves coordinating services, maximizing hospital productivity, and ensuring excellent client communication during hospital visits. The ideal applicant will have strong leadership and organizational skills, alongside a customer service orientation.

Qualified individuals should possess a high school diploma, along with experience in a client-facing role. The position includes flexible working hours and a variety of benefits aimed at maintaining a healthy work-life balance.

Qualifications

• Strong communication skills, fluent in English.
• Ability to multi-task under pressure.
• Problem-solving and client service skills.

Responsibilities

• Maximize client satisfaction and service delivery.
• Assist clients in documentation and information.
• Educate clients on wellness plans and pet health.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Education

High School Diploma or equivalent preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

VCA Inc. in Kentucky is seeking a Client Service Coordinator to enhance the client and pet experience. This role involves coordinating services, maximizing hospital productivity, and ensuring excellent client communication during hospital visits. The ideal applicant will have strong leadership and organizational skills, alongside a customer service orientation.

Qualified individuals should possess a high school diploma, along with experience in a client-facing role. The position includes flexible working hours and a variety of benefits aimed at maintaining a healthy work-life balance.