Veterinary Client Experience Coordinator

Talentify; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

National Veterinary Associates (NVA) is seeking a Client Service Coordinator to drive client and pet flow through a busy hospital, ensuring excellent service and high productivity for the veterinary team.

The role emphasizes welcoming clients, educating them on health needs and preventative care, and coordinating appointments and invoices. Candidates should have strong communication, organizational and problem‑solving skills, with a focus on patient comfort and client satisfaction.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

Responsibilities

• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Paw Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Time Management

Problem Solving

Client Service Skills

Mathematical ability

Computer skills

Independence

Tolerance for Stress

Education

High School Diploma

Tools

Microsoft Word

Excel

Access

Outlook

Job description

National Veterinary Associates (NVA) is seeking a Client Service Coordinator to drive client and pet flow through a busy hospital, ensuring excellent service and high productivity for the veterinary team.

The role emphasizes welcoming clients, educating them on health needs and preventative care, and coordinating appointments and invoices. Candidates should have strong communication, organizational and problem‑solving skills, with a focus on patient comfort and client satisfaction.