Veterinary Client Care Supervisor

Talentify; Sumner (WA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

401(k)

Health Savings Account

Paid time off

Employee discounts

Job summary

National Veterinary Associates (NVA) is seeking a Customer Service Representative to join our hospital team. You will work closely with the CSR Manager, supervise receptionist staff, and ensure high-quality veterinary care across client interactions and operational flow.

The role requires at least 3 years in customer service, strong communication, and the ability to manage multiple tasks in a dynamic hospital environment. Full-time with potential off-site trainings and leadership meetings.

Qualifications

• Minimum 3 years of customer service experience.
• Excellent communication and ability to work in a fast-paced environment.
• Ability to handle upset clients with professionalism and empathy.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Answer incoming calls and manage scheduling.
• Support hospital operations and ensure quality client service.
• Verify client/patient details and update records in the system (EzyVet, Smartflow).
• Escalate issues to CSR Manager and follow up as needed.
• Assist with cash handling protocols and training of staff on cash management.

Skills

Customer service

Communication

Problem solving

Time management

Upset client handling

MS Office

Tools

Practice management software

Job description

National Veterinary Associates (NVA) is seeking a Customer Service Representative to join our hospital team. You will work closely with the CSR Manager, supervise receptionist staff, and ensure high-quality veterinary care across client interactions and operational flow.

The role requires at least 3 years in customer service, strong communication, and the ability to manage multiple tasks in a dynamic hospital environment. Full-time with potential off-site trainings and leadership meetings.