Veterinary Client Experience Coordinator

Banfield Pet Hospital; Garner (NC); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plans

Paid Time Off

Life Insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Parental Leave

Job summary

Banfield Pet Hospital in Garner, NC is seeking a Client Service Coordinator to manage client flow, greet and assist pets and owners, and help the veterinary team operate smoothly. The CSC promotes wellness plan participation and coordinates appointments and services.

You will handle administrative tasks, maintain accurate records, process transactions, and educate clients about Preventative Care and Optimum Wellness Plans while delivering friendly, professional service.

Qualifications

• Leadership and interpersonal excellence required.
• Strong communication and client service oriented.
• Ability to multi-task and manage priorities in a fast-paced hospital setting.

Responsibilities

• Live by the Five Principles within self and team.
• Promote hospital services to recruit new clients and route flow of clients and pets.
• Maximize pets seen by ensuring a productive hospital workflow.
• Provide professional, efficient service and educate clients about pet health and wellness plans.
• Assist clients with documentation, pet records, and scheduling; process invoices and payments.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital in Garner, NC is seeking a Client Service Coordinator to manage client flow, greet and assist pets and owners, and help the veterinary team operate smoothly. The CSC promotes wellness plan participation and coordinates appointments and services.

You will handle administrative tasks, maintain accurate records, process transactions, and educate clients about Preventative Care and Optimum Wellness Plans while delivering friendly, professional service.