Veterinary Client Services Specialist (Front Desk)

National Veterinary Associates; Belmont (MI); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Competitive hourly wage

Bonuses

Medical, dental, and vision insurance

401(k)

Paid time off

Four-day workweek for full-time team

Job summary

Great Lakes Hospital for Animals in Belmont, Michigan is seeking a Client Service Representative to join our busy front desk team. This role focuses on welcoming clients and patients, coordinating communication with the medical team, and helping with appointments and payments.

Open to both full-time and part-time candidates, the CSR will work closely with veterinarians, technicians, and staff to ensure smooth patient flow and outstanding client service.

Qualifications

• Have a genuine desire to help people and their pets.
• Communicate clearly, warmly, and professionally.
• Stay organized while managing multiple priorities.
• Are comfortable with a busy phone system and frequent client communication.
• Remain calm and helpful when clients are worried or frustrated.
• Pay attention to details and follow through.
• Work well as part of a team.
• Take ownership of your work.
• Experience in veterinary medicine, medical reception, customer service, hospitality, or another fast-paced service environment is a plus.

Responsibilities

• Welcome clients and patients to the hospital.
• Answer phones, texts, and other client communications.
• Schedule appointments and help clients determine appropriate next steps.
• Coordinate communication between clients and the medical team.
• Check clients in and out.
• Process payments and review invoices.
• Maintain accurate client and patient information.
• Help manage appointment flow throughout the day.
• Communicate prescription, refill, and follow-up requests.
• Support clients during emotional or difficult situations.
• Educate clients about hospital services, policies, and resources.
• Work closely with veterinarians, technicians, assistants, and fellow CSRs.

Job description

Great Lakes Hospital for Animals in Belmont, Michigan is seeking a Client Service Representative to join our busy front desk team. This role focuses on welcoming clients and patients, coordinating communication with the medical team, and helping with appointments and payments.

Open to both full-time and part-time candidates, the CSR will work closely with veterinarians, technicians, and staff to ensure smooth patient flow and outstanding client service.