Client Service Specialist — Pet Care Advocate

Vicar Operating, Inc. dba VCA; United States; Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical & dental

Vision benefits

Paid vacation & sick days

401(k)

Pet discounts

Zusammenfassung

Lakewood Animal Hospital is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will set the tone for client trust and ensure a positive experience for pets and owners.

You will greet visitors, answer phones, schedule appointments, explain fees, process payments, suggest services, educate clients on basic pet care, manage medical records, and keep the hospital neat and compliant with our high standards.

Aufgaben

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Jobbeschreibung

Lakewood Animal Hospital is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will set the tone for client trust and ensure a positive experience for pets and owners.

You will greet visitors, answer phones, schedule appointments, explain fees, process payments, suggest services, educate clients on basic pet care, manage medical records, and keep the hospital neat and compliant with our high standards.