Veterinary Client Concierge | Flexible 3–4 Day Week

Thrive Pet Healthcare; Springdale (AR); Vor Ort; USD 32.000 - 48.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave

Subsidized backup childcare and elder 

Expert discounts for fertility and 

FREE CE courses

Pet perks and veterinary service disc.

Student loan support tools

Zusammenfassung

Ozark Veterinary Specialty Care in Springdale, AR, is seeking a Veterinary Client Service Representative to greet clients and pets, manage check-ins, answer calls, and coordinate appointments in a fast-paced hospital setting.

Responsibilities include processing payments, maintaining EMR, and providing empathetic support to families during routine care or challenging decisions, with a 3-4 day work week and full-time status.

Qualifikationen

• Previous customer service experience required.
• Veterinary experience preferred or specialty experience a bonus.
• Strong communication skills.
• Self-motivated and able to work on a team.
• Flexible scheduling.

Aufgaben

• Greet pet owners and pets warmly upon arrival, manage check-ins and check-outs, and guide clients to exam rooms.
• Answer phone systems, handle emails/chats.
• Book appointments, surgeries, and rechecks, confirm upcoming visits, and optimize doctor and exam room utilization.
• Process payments (cash, credit, CareCredit, checks), present and explain invoices, and manage client accounts.
• Maintain electronic medical records (EMR), handle prescription refills, input patient data, and manage client correspondence.
• Offer empathy and a calm demeanor to pet owners facing high-stress situations, routine care, or end-of-life decisions.

Kenntnisse

Customer service

Communication skills

Self-motivated

Teamwork

Scheduling flexibility

Tools

EMR system

Payment processing

Jobbeschreibung

Ozark Veterinary Specialty Care in Springdale, AR, is seeking a Veterinary Client Service Representative to greet clients and pets, manage check-ins, answer calls, and coordinate appointments in a fast-paced hospital setting.

Responsibilities include processing payments, maintaining EMR, and providing empathetic support to families during routine care or challenging decisions, with a 3-4 day work week and full-time status.