Veterinary Client Service Representative

Thrive Pet Healthcare; Springdale (AR); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave

Subsidized backup childcare and elder 

Expert discounts for fertility and 

FREE CE courses

Pet perks and veterinary service disc.

Student loan support tools

Job summary

Ozark Veterinary Specialty Care in Springdale, AR, is seeking a Veterinary Client Service Representative to greet clients and pets, manage check-ins, answer calls, and coordinate appointments in a fast-paced hospital setting.

Responsibilities include processing payments, maintaining EMR, and providing empathetic support to families during routine care or challenging decisions, with a 3-4 day work week and full-time status.

Qualifications

• Previous customer service experience required.
• Veterinary experience preferred or specialty experience a bonus.
• Strong communication skills.
• Self-motivated and able to work on a team.
• Flexible scheduling.

Responsibilities

• Greet pet owners and pets warmly upon arrival, manage check-ins and check-outs, and guide clients to exam rooms.
• Answer phone systems, handle emails/chats.
• Book appointments, surgeries, and rechecks, confirm upcoming visits, and optimize doctor and exam room utilization.
• Process payments (cash, credit, CareCredit, checks), present and explain invoices, and manage client accounts.
• Maintain electronic medical records (EMR), handle prescription refills, input patient data, and manage client correspondence.
• Offer empathy and a calm demeanor to pet owners facing high-stress situations, routine care, or end-of-life decisions.

Skills

Customer service

Communication skills

Self-motivated

Teamwork

Scheduling flexibility

Tools

EMR system

Payment processing

Job description

Veterinary Client Service Representative

Ozark Veterinary Specialty Care

Springdale, AR

Full-time: 3-4 day work week

Who we are

Our team at Ozark Veterinary Specialty Care provides a high level of veterinary care to the community of Northwest Arkansas and the surrounding areas. Our standard of care is driven by state-of-the-art diagnostic equipment, advanced medical capabilities, and a highly trained, compassionate team dedicated to supporting your pet’s health.

We are pleased to offer a growing suite of services, including:

• Orthopedic surgery
• Soft tissue surgery
• Spinal surgery
• Advanced imaging (MRI, CT, and ultrasound)
• Rehabilitation services
• Oncology, as well as many other core internal medicine disciplines
• Endoscopy
• Pain management
• Integrative therapies

Ozark Veterinary Specialty Care is looking for a Client Service Representative to join our team!

Qualifications:

• previous customer service experience REQUIRED
• possesses superior customer service skills--veterinary experience highly preferred-specialty experience is a bonus
• has strong communication skills
• is self-motivated
• works well on a team
• has scheduling flexibility
• is a quick learner

Responsibilities

• Greet pet owners and pets warmly upon arrival, manage check-ins and check-outs, and guide clients to exam rooms.
• Answer phone systems, handle emails/chats.
• Book appointments, surgeries, and rechecks, confirm upcoming visits, and optimize doctor and exam room utilization.
• Process payments (cash, credit, CareCredit, checks), present and explain invoices, and manage client accounts.
• Maintain electronic medical records (EMR), handle prescription refills, input patient data, and manage client correspondence.
• Offer empathy and a calm demeanor to pet owners facing high-stress situations, routine care, or end-of-life decisions.

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

Benefits - our care in action

Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive compensation
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation negotiable based on credentials and experience. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people-through mentorship, leadership programs, continuing education, and well-being initiatives-so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler- giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.