Veterinary Client Care Rockstar — 4‑Day Week Schedule

Companion Pet; Surprise, Northern (AZ, KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k with company match

Continuing education support

PTO and mental health support

Employee discounts on services

Scrub allowance

Referral program

Job summary

Animal Medical Center of Surprise is seeking a full-time Client Care Representative to be the welcoming face of our veterinary practice. In this frontline role, you’ll greet clients and guide them and their pets through appointments, check-ins, and check-outs with care and efficiency.

You’ll use strong communication skills to manage multi-line phones, document information accurately, and support a smooth frontline workflow in a busy, AAHA-accredited hospital. Weekend availability is required.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of customer service in a veterinary hospital.
• Familiarity with veterinary terminology and protocols.
• Experience handling cash and financial transactions.

Responsibilities

• Greet clients warmly and manage front-desk operations.
• Guide clients through appointments and facilitate check-in/out.
• Handle multi-line phone system and document patient information accurately.
• Coordinate with veterinary staff to ensure smooth workflow.
• Maintain clean, organized reception area.

Skills

Customer service

Multi-line phone

Veterinary terminology

Cash handling

Professionalism

Education

High School Diploma/GED

2+ years Veterinary customer service

Tools

Veterinary software

Job description

Animal Medical Center of Surprise is seeking a full-time Client Care Representative to be the welcoming face of our veterinary practice. In this frontline role, you’ll greet clients and guide them and their pets through appointments, check-ins, and check-outs with care and efficiency.

You’ll use strong communication skills to manage multi-line phones, document information accurately, and support a smooth frontline workflow in a busy, AAHA-accredited hospital. Weekend availability is required.