Veterinary Client Care Specialist - Compassionate Front Desk

Brief Media, Inc.; Knoxville (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Animal Emergency & Specialty Center of Knoxville is seeking an experienced Veterinary Receptionist / Client Care Representative in Knoxville, TN. You will be the first point of contact for pet owners, delivering compassionate service while supporting the veterinary team during emergencies and specialty visits.

The role emphasizes empathy, clear communication, and accurate record-keeping, with primary weekday day shifts, one weekend shift weekly, and holiday availability as needed.

Qualifications

• Minimum 1 year of veterinary client service or receptionist experience.
• Experience with emergency, specialty, or urgent care is a plus.
• Excellent communication and interpersonal skills.
• Ability to manage stressful situations with professionalism.

Responsibilities

• Greet clients and patients with empathy and professionalism.
• Manage patient check-ins and check-outs.
• Answer questions and address client concerns promptly.
• Provide updates and coordinate between clients and staff.
• Process payments and POS transactions accurately.
• Maintain accurate medical records and confidentiality.
• Explain treatment plans and follow-up instructions.
• Support scheduling and referrals as needed.

Skills

Veterinary client service

Customer service

Communication skills

Teamwork

Multitasking

Empathy

Education

High school diploma

Associate degree or higher

Tools

Point-of-sale systems

Job description

Animal Emergency & Specialty Center of Knoxville is seeking an experienced Veterinary Receptionist / Client Care Representative in Knoxville, TN. You will be the first point of contact for pet owners, delivering compassionate service while supporting the veterinary team during emergencies and specialty visits.

The role emphasizes empathy, clear communication, and accurate record-keeping, with primary weekday day shifts, one weekend shift weekly, and holiday availability as needed.