Evening Veterinary Client Care Specialist (Emergency)

Animal Emergency & Specialty Center - Chattanooga; Chattanooga (TN); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Animal Emergency & Specialty Center - Chattanooga, TN is seeking a compassionate Veterinary Client Service Representative to join our emergency and specialty veterinary team in weekday evenings. You will be the first contact for clients, delivering a welcoming, organized experience during stressful moments and coordinating with veterinarians and support staff.

Responsibilities include greeting clients, answering calls, scheduling appointments, processing payments, and educating clients on

Qualifications

• Proven ability to greet clients and their pets with professionalism and empathy.
• Strong communication skills for answering calls and coordinating with team.
• Ability to manage multiple tasks in a fast-paced emergency setting.

Responsibilities

• Greet clients and pets in a compassionate, professional way in a fast-paced emergency hospital.
• Answer phones, respond to questions, and provide excellent veterinary customer service.
• Coordinate between clients, veterinarians, technicians, and referring doctors.
• Provide timely patient updates and communicate care information under the veterinary team guidance.
• Support clients with empathy during stressful and emergency situations.

Skills

Empathy

Communication

Multitasking

Organizational skills

Customer service

Team collaboration

Calm under pressure

Education

High school diploma or equivalent

Tools

EMR software

Instinct

VIA

Job description

Animal Emergency & Specialty Center - Chattanooga, TN is seeking a compassionate Veterinary Client Service Representative to join our emergency and specialty veterinary team in weekday evenings. You will be the first contact for clients, delivering a welcoming, organized experience during stressful moments and coordinating with veterinarians and support staff.

Responsibilities include greeting clients, answering calls, scheduling appointments, processing payments, and educating clients on