Veterinary Receptionist

Innovetive Petcare; Knoxville (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Animal Emergency & Specialty Center of Knoxville in Knoxville, Tennessee, is seeking a Veterinary Receptionist / Client Care Representative to be the first point of contact for pet owners in urgent situations.

You will manage check-ins, answer questions, coordinate with veterinarians and staff, process payments, maintain medical records, and help deliver compassionate service during emergencies and specialty visits.

Qualifications

• At least 1 year of veterinary client service or receptionist experience.
• Emergency, specialty, or urgent care exposure is a plus.
• Strong customer service and communication skills.
• Attention to detail and ability to stay calm in emergencies.

Responsibilities

• Welcome clients and patients with empathy and professionalism.
• Manage patient check-ins/check-outs and scheduling.
• Answer questions and address client concerns promptly.
• Coordinate with veterinarians and staff to ensure seamless care.
• Process payments and maintain financial records accurately.
• Explain treatment plans and follow-up care to clients.
• Maintain accurate medical records and ensure confidentiality.

Skills

Customer service

Communication

Organizational skills

Multitasking

Empathy

POS experience

Teamwork

Education

High school diploma

Associate degree

Tools

POS systems

Job description

Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Knoxville, Tennessee

Compensation: $17.00 - $19.00 / hour

Description

Veterinary Receptionist (Client Care Representative)

Animal Emergency & Specialty Center of Knoxville | Knoxville, Tennessee

Are you passionate about helping pets and the people who love them? Do you thrive in a fast-paced environment where compassion, communication, and teamwork make a real difference every day?

At Animal Emergency & Specialty Center of Knoxville, we're seeking an experienced Veterinary Receptionist / Client Care Representative who is dedicated to providing exceptional client service and wants to build a long-term career in veterinary medicine. As the first point of contact for pet owners during some of their most stressful moments, you'll play a vital role in creating a supportive, welcoming experience while helping our medical team deliver outstanding patient care.

If you're a compassionate professional who enjoys helping both people and pets and is looking for a workplace where your contributions truly matter, we'd love to meet you.

Some of the responsibilities you will own in this role:

• Welcome clients and patients with empathy, professionalism, and compassion
• Manage patient check-ins and check-outs efficiently
• Answer questions and address client concerns promptly
• Provide updates and facilitate communication between clients and veterinary staff
• Deliver exceptional customer service during emergency and specialty visits
• Process payments, invoices, and point-of-sale transactions accurately
• Maintain financial records and documentation
• Assist with appointment scheduling and specialty referrals
• Prepare and maintain accurate medical records
• Ensure confidentiality of client and patient information
• Explain treatment plans, discharge instructions, and follow-up recommendations
• Educate clients regarding medications, preventive care, and ongoing treatment needs
• Support clients through emotionally challenging situations with empathy and professionalism
• Escalate concerns appropriately when needed
• Coordinate with veterinarians, technicians, and support staff to ensure seamless patient care
• Assist with communication during emergency situations
• Help maintain an organized, efficient, and welcoming reception area

Schedule:

• Primarily weekday day shifts
• One weekend shift per week required
• Holiday availability may be required
• Flexibility with scheduling preferred

Preferred Qualifications

• At least 1 year of veterinary client service or veterinary receptionist experience
• Emergency, specialty, or urgent care veterinary experience is a plus
• Strong customer service background with a proven ability to manage challenging situations professionally
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Attention to detail and accuracy
• Experience with point-of-sale systems and financial transactions
• Ability to remain calm and compassionate in a fast-paced emergency environment
• Comfortable working independently and collaboratively within a team
• High school diploma or equivalent required
• Associate degree or higher is a plus
• Passion for helping pets and their families
• Positive attitude and team-oriented mindset
• Dependable, professional, and adaptable
• Interested in building a long-term career within veterinary medicine

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

At Animal Emergency & Specialty Center of Knoxville, we know that exceptional veterinary medicine begins with exceptional people. Every interaction matters, and our Client Care Representatives are a critical part of supporting pets, families, and our medical team.