Fast-Paced Vet ER CSR: Compassionate Client Care

Innovetive Petcare; Chattanooga (TN); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Zusammenfassung

Animal Emergency & Specialty Center in Chattanooga, TN seeks a compassionate Veterinary Client Service Representative (CSR) to be the first point of contact in a fast-paced emergency and specialty hospital.

You will greet clients, schedule exams, process payments, and coordinate with veterinarians and nurses while maintaining clear medical and financial records. The role requires empathy, resilience, and teamwork in stressful situations, with weekday evening shifts.

Qualifikationen

• Experience as veterinary receptionist/CSR preferred.
• Experience in veterinary emergency or specialty hospital is a plus.
• Strong verbal and written communication with empathy and emotional intelligence.

Aufgaben

• Greet clients and their pets with compassion in a fast-paced veterinary emergency hospital.
• Answer incoming calls, respond to client questions, and provide veterinary customer service.
• Serve as liaison between clients, veterinarians, veterinary technicians, and referring primary care veterinarians.
• Provide timely patient updates and communicate care information under the veterinary team.
• Support clients with empathy during stressful and emergency situations.

Kenntnisse

Veterinary receptionist

Customer service

Emergency hospital

Communication

Emotional intelligence

Ausbildung

High school diploma or equivalent

Tools

Instinct or VIA

Jobbeschreibung

Animal Emergency & Specialty Center in Chattanooga, TN seeks a compassionate Veterinary Client Service Representative (CSR) to be the first point of contact in a fast-paced emergency and specialty hospital.

You will greet clients, schedule exams, process payments, and coordinate with veterinarians and nurses while maintaining clear medical and financial records. The role requires empathy, resilience, and teamwork in stressful situations, with weekday evening shifts.