Client Service Representative

Bay Beach Veterinary Hospital; Virginia Beach (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

Bay Beach Veterinary Emergency Hospital in Virginia Beach, VA is seeking a Client Service Representative to deliver exceptional client and pet care. The CSR greets clients, manages check-in/out, handles calls and follow-ups, and supports the veterinary team with accurate records and smooth hospital operations.

The role requires a high school diploma and basic computer skills; experience with animals is preferred. Flexible hours and a comprehensive benefits package accompany this on-site position.

Qualifications

• High school diploma or equivalent required.
• Previous experience working with animals preferred; veterinary or animal care background valued.
• Basic computer proficiency with office software and scheduling tools required.
• Accurate data entry and record-keeping skills.
• Able to perform basic math for cash handling, billing, and appointments.
• Manual dexterity for typing, filing, and handling supplies.
• Strong written and verbal communication; professional, empathetic service.
• Ability to lift and carry up to 50 pounds and handle animals up to 130 pounds.

Responsibilities

• Greet clients and patients warmly, providing professional, empathetic service and responding to inquiries.
• Check-in and check-out efficiently; liaison with hospital staff and real-time status updates.
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
• Schedule, confirm, and route appointments; triage patients by urgency.
• Explain hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations with tact and professionalism.
• Maintain accurate patient records and ensure charges are captured.
• Process payments and refunds; manage Care Credit and card terminals.
• Fill veterinary prescriptions and advise clients.
• Assist with OTC product sales and inventory.
• Support veterinarians and staff with patient care and admin tasks.
• Maintain a clean, safe hospital environment and follow safety protocols.
• Participate in opening, closing, and weekend duties; perform other duties as assigned.

Skills

Customer service

Communication

Data entry

Manual dexterity

Cash handling

Education

High school diploma

Tools

Practice management software

Microsoft Office

Scheduling tools

Job description

Bay Beach Veterinary Emergency Hospital in Virginia Beach, Virginia is a multi-doctor 24/7 emergency practice serving 90% companion animals and 10% exotics. We have a strong focus on maintaining exceptional client communication, patient care and medical protocol standards, and visiting specialists provide echocardiogram and advanced ultrasound service. We believe every patient and client deserves the best medicine and care we can offer. Bay Beach Veterinary Emergency Hospital also has a General Practice sister hospital (6 doctors, fully staffed) located just 20 minutes away, in the heart of Virginia Beach.

Client Service Representative

Compensation: $18-20 hour, commensurate with experience

Position Summary:

The Client Service Representative (CSR) plays a vital role in creating a positive first andlasting impressionfor our clients and their pets. The CSRis responsible forall delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications,maintainingaccuraterecords, andassistingthe veterinary team in providing outstanding patient care.

PrimaryResponsibilities:

• Greet clients and patients warmly, providing professional, empathetic, and attentive servicewhile answering in-person inquiries promptly.

• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.

• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.

• Schedule,confirm,and forward bookappointments,routingrequests appropriately; triage patients based on urgency.

• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.

• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.

• Maintainaccuratepatient records, request and attach prior records, and ensure charges are captured.

• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.

• Fill veterinary prescriptions accurately and provide instructions to clients.

• Assistwith over-the-counter product sales andmaintaininventory.

• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.

• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.

• Participate in opening, closing, and weekend duties as assigned.

• Perform all other duties as assigned.

Qualifications:

• High school diploma or equivalent required.

• Previousexperience working with animals preferred; veterinary or animal care background strongly valued.

• Basic computerproficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.

• Accurate data entry andrecord-keepingskills.

• Able to perform basic math for cash handling, billing, and appointment management.

• Manual dexterityrequiredfor typing, filing, and handling patients or supplies.

• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.

• Demonstrated ability to provide professional, empathetic, and client-focused service whilemaintainingcomposure in high-stress or emotionally challenging situations.

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.

• Professional, neat appearance consistent with hospital standards.

Hours:

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations

Benefits:

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible toparticipatein our401(k) retirementplan. Other benefits include paid time off, paidholidaysand access to employeeassistanceprogram.