Vet Practice: Client Experience Specialist

Eastern Animal Hospital Inc; Baltimore (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Qualifications

• High school diploma or equivalent required.
• Veterinary experience preferred.
• Client satisfaction references preferred.

Responsibilities

• Manage opening and closing procedures as directed.
• Keep front desk, waiting area and exam rooms clean and presentable.
• Process payments and maintain accurate client files and records.
• Schedule appointments according to doctor preferences and workflow.
• Greet clients and patients with a warm, professional demeanor.
• Handle calls with proper etiquette and provide clear instructions.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description