Customer Service Representative

NVA General Practice; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A veterinary clinic in Houston is seeking a Customer Service Representative who will be the primary contact for clients. This role involves greeting clients, scheduling appointments, and handling communications while ensuring a positive experience for both clients and pets. Candidates should have experience in veterinary or animal care, knowledge of veterinary terminology, and the ability to work in a fast-paced environment. This position requires emotional resilience when dealing with injured or grieving animals and their owners.

Qualifications

• Experience in a Veterinary Clinic or animal care setting.
• Knowledge of common veterinary terminology and services.
• Ability to sit and stand for extended periods.

Responsibilities

• Greet clients warmly in person and over the phone.
• Schedule and manage appointments efficiently.
• Coordinate communication between veterinarians and clients.

Skills

Customer service skills

Knowledge of veterinary terminology

Ability to manage client communications

Comfort working with animals

Emotional resilience

Job description

Overview

The Champions Forest Animal Customer Service Representative serves as the primary point of contact for clients, providing exceptional customer service while supporting the medical team in a fast paced veterinary clinic environment. This role is responsible for scheduling appointments, managing client communications, processing payments, and ensuring a welcoming and organized experience for both clients and their pets.

Responsibilities

• Greet clients and patients warmly in person and over the phone
• Schedule, confirm, and manage appointments efficiently
• Answer questions regarding clinic services, procedures, pricing, and policies
• Process payments, invoices, and insurance documentation accurately
• Maintain accurate client and patient records
• Triage incoming calls, e-mails, and messages
• Coordinate communication between veterinarians, technicians, and clients
• Maintain clinic aesthetics by keeping a clean, organized, and welcoming space
• Adhere to clinic policies, procedures, and confidentiality requirements
• We are a small clinic, all our employees are cross-trained, you will receive hands on animal training to be able to jump in wherever and whenever needed during the day to ensure daily operations run smoothly.

Qualifications

• Experience in a Veterinary Clinic or animal care setting
• Knowledge of common veterinary terminology and services
• Bilingual is a plus - not required
• Ability to sit and stand for extended periods of time
• Comfort working around animals of varying sizes and temperaments, including exotic animals
• Emotional resilience when dealing with injured, sick, or grieving pets and their owners