Veterinary Client Care Specialist

United Veterinary Care; East Greenwich (RI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employer-paid Medical insurancePremium

Medical, Dental, and Vision insurance

401K with company match

Life Insurance $25,000

Personal Pet Discounts

PTO and Holiday pay

EAP

Veterinary Social Worker on-site

Job summary

Ocean State Veterinary Specialists in East Greenwich, RI is seeking a Veterinary Medical Receptionist (CSR) to join our fast-paced emergency and specialty hospital. You will welcome clients and pets, manage calls, schedule appointments, and handle payments while coordinating with medical staff to ensure smooth operations.

The ideal candidate has 1–3 years in emergency or specialty veterinary medicine, strong communication, and the ability to multitask in a high-pressure environment.

Qualifications

• 1–3 years in emergency or specialty veterinary hospital preferred.
• Professional, pleasant, engaged, clear communicator.
• Able to balance multiple tasks in a fast-paced setting.
• Basic math for deposits and payments; proficient with office tech.

Responsibilities

• Greet clients and their pets warmly and ensure comfort.
• Manage incoming calls and schedule appointments with accuracy.
• Process payments, billing, invoicing, and insurance claims.
• Schedule appointments and provide estimates and invoices.
• Coordinate patient intake/discharge with staff and clients.
• Maintain medical records in the hospital EMR system.
• Facilitate communication between clients and medical staff.
• Keep reception area organized and stocked.
• Collaborate with departments across the hospital.

Skills

Customer service focus

Clear communication

Multi-tasking in high-pressure env

Team collaboration

Tools

Word/Excel

Office equipment operation

CareCredit knowledge

Job description

Ocean State Veterinary Specialists in East Greenwich, RI is seeking a Veterinary Medical Receptionist (CSR) to join our fast-paced emergency and specialty hospital. You will welcome clients and pets, manage calls, schedule appointments, and handle payments while coordinating with medical staff to ensure smooth operations.

The ideal candidate has 1–3 years in emergency or specialty veterinary medicine, strong communication, and the ability to multitask in a high-pressure environment.