Pet Wellness Concierge – Veterinary Receptionist

Coventry Animal; Coventry (RI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k retirement options

Discounted veterinary care for own pet

Job summary

Coventry Animal Hospital in Coventry, RI, seeks an experienced Client Service Representative (CSR) to join our busy 7-doctor practice. You will manage a multi-line phone system, greet clients, maintain medical records, and handle appointment scheduling and payments.

The ideal candidate has excellent phone and in-person communication skills, thrives in a fast-paced environment, and can manage a high volume of client interactions while delivering compassionate service to clients and their pets.

Qualifications

• Excellent phone and in-person communication skills.
• Previous veterinary receptionist experience is required.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect our commitment to compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: be a calming presence for clients, showing empathy and respect in every situation.

Skills

Phone & in-person communication

Customer service

Team collaboration

Tools

Veterinary software

Job description

Coventry Animal Hospital in Coventry, RI, seeks an experienced Client Service Representative (CSR) to join our busy 7-doctor practice. You will manage a multi-line phone system, greet clients, maintain medical records, and handle appointment scheduling and payments.

The ideal candidate has excellent phone and in-person communication skills, thrives in a fast-paced environment, and can manage a high volume of client interactions while delivering compassionate service to clients and their pets.