Client Service Representative Part Time

Rock Spring Veterinary Clinic; Forest Hill (MD); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Uniform scrubs provided

Flexible scheduling

Pet discounts after 90 days

Job summary

Rock Spring Veterinary Clinic in Forest Hill, MD is seeking a part-time Client Service Representative to join our fast-paced veterinary team. The CSR will be the primary contact for clients, handling scheduling, payments, and record-keeping while delivering compassionate, professional service.

The ideal candidate communicates clearly, stays organized under pressure, and shows dependability and teamwork. Prior veterinary client-service experience is a plus, with uniform scrubs provided and

Qualifications

• Excellent communication and customer-service skills are essential.
• Dependability and punctuality are required.
• Strong organization and attention to detail needed.
• Ability to multi-task and prioritize in a fast-paced environment.
• Positive, team-oriented attitude is important.
• Basic computer proficiency and ability to learn veterinary software.
• Prior veterinary or medical client-service experience is preferred.

Responsibilities

• Greet clients and patients on arrival and provide outstanding service.
• Answer phones, emails, and client communications.
• Schedule appointments to maintain clinic flow.
• Check clients in/out and process payments.
• Maintain accurate client and patient records.
• Keep the lobby clean and welcoming.

Skills

Communication

Dependability

Organization

Multi-tasking

Team attitude

Computer proficiency

Veterinary software familiarity

Job description

Thank you for Considering Rock Spring Veterinary Clinic. We are a bustling 3 doctor AAHA accredited general veterinary practice in Forest Hill, MD.

We are currently seeking a part-time Client Service Representative to join our team. As a CSR you are a key member of the veterinary healthcare team and serve as the primary point of contact for our clients. This position is responsible for providing professional, compassionate and efficient client service while supporting accurate communication, scheduling, financial transactions, medical record management, and daily clinic flow.

The ideal candidate is a strong communicator who can remain professional and compassionate while managing the fast pace and competing priorities of a busy veterinary practice.

Responsibilities

• Greet clients and patients promptly on arrival and provide excellent customer service
• Answer phones, emails, and other client communications
• Schedule appointments accurately to help maintain efficient clinic flow.
• Check clients in and out, and process payments
• Maintain accurate client and patient records.
• Maintain the lobby in a clean and organized way, so it is a pleasant environment for our clients and patients.
• Receive prescription requests, records, client concerns and route them appropriately
• Recognize urgent concerns and promptly involve the medical team when needed
• Engage in effective and professional communication internally with the medical staff
• Handle difficult emotional situations with empathy and professionalism
• Follow established clinic policies, procedures, and confidentiality requirements.
• Ability to take on additional continuous improvement projects as needed.

What we are looking for

• Excellent communication and customer-service skills
• Dependability and punctuality
• Strong organization and attention to detail
• Ability to multi-task and prioritize in a fast paced environment
• Postitive team-oriented attitude
• Basic computer proficiency and the ability to learn veterinary software
• Previous veterinary or medical client service experience preferred, but relevant customer-service experience will be considered.

Veterinary Medicine can be busy, emotional, and sometimes unpredictable. We are looking for someone who can provide compassionate client service, while remaining organized, accurate, and supportive of the entire veterinary team.

Part-time staff that work between 20-29 hours per week become eligible for employee personal pet discounts after a 90 day introductory period. Uniform scrubs provided at date of hire. Flexible scheduling also available.

Compensation range commensurate with experience and skillset.

Applicants must be 18 years of age or older, and legally eligible to work in the United States.