Veterinary Client Care Lead, 24/7 Multispecialty Hospital

Global Talent Partners Veterinary; North Babylon (NY); On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer contribution

Paid time off

Paid holidays

Parental leave

Continuing education

Mentorship program

Pet care discounts

Life insurance

Disability coverage

Employee assistance program

Uniform allowance

Paid training

Commuter parking

Job summary

Global Talent Partners Veterinary seeks a Veterinarian serving as a Co-Care Coordination Supervisor to lead client-experience initiatives at a 24/7 multi-specialty hospital in North Babylon, NY. You will oversee front-d desk operations and client interactions across in person, phone, and email channels.

Responsibilities include supervising Client Care Coordinators, coaching staff, and ensuring service standards while collaborating with clinical and billing teams in a fast-paced, high-volume

Qualifications

• Eligibility to work in the United States.
• High school diploma or equivalent; some college preferred.
• 5+ years of customer service leadership or management, with 5+ years of supervisory experience.
• Strong computer proficiency and data-entry accuracy; experience with practice or medical office software preferred.
• Proven skills in coaching teams, de-escalation, organization, and multi-tasking in a fast-paced environment.
• Veterinary or medical front-desk experience preferred.
• Availability for a schedule that may include evenings, weekends, and holidays in a 24/7 hospital setting.
• License to practice in New York (if clinically credentialed; not required for this non-clinical role).

Responsibilities

• Co-lead client services operations in partnership with senior hospital leadership to deliver consistent, high-quality service at the front desk and across all client touchpoints (in person, phone, email).
• Supervise, schedule, coach, and develop Client Care Coordinators; recognize strong performance and support improvement plans where needed.
• Uphold and communicate service standards, policies, and procedures; conduct regular team updates and briefings.
• Oversee appointment workflows, triage communications, voicemail monitoring, and timely client callbacks.
• Resolve escalated client concerns with diplomacy; maintain a calm, solutions-focused approach in a 24/7, high-volume setting.
• Ensure reception areas remain clean, welcoming, and well-stocked; manage front-of-house supplies and inventory.
• Partner with clinical and billing teams to streamline handoffs, discharge communications, and client education.
• Manage accurate cash handling and payment reconciliation; assist with accounts receivable, disputes, and collections processes.
• Support timekeeping, scheduling, and attendance tracking; assist with performance appraisals and training plans.
• Contribute to quality-improvement initiatives and data accuracy through consistent documentation and reporting.

Skills

Customer service leadership

Supervisory experience

Coaching teams

De-escalation

Organization

Multi-tasking

Computer proficiency

Practice or medical office software

Education

High school diploma or equivalent

Some college

Job description

Global Talent Partners Veterinary seeks a Veterinarian serving as a Co-Care Coordination Supervisor to lead client-experience initiatives at a 24/7 multi-specialty hospital in North Babylon, NY. You will oversee front-d desk operations and client interactions across in person, phone, and email channels.

Responsibilities include supervising Client Care Coordinators, coaching staff, and ensuring service standards while collaborating with clinical and billing teams in a fast-paced, high-volume