Client Experience Lead, Veterinary Clinic

VCA Animal Hospitals, Inc; East Northport (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive wage

Medical, Dental & Vision insurance

401(k)

Paid vacation/sick days

Employee pet discounts

Job summary

VCA Commack Animal Hospital in Huntington, NY is seeking an Experienced Client Service Representative to join our team full time. You will be the first contact for pet parents, greeting visitors, answering calls, scheduling appointments, and guiding clients and their pets to exam rooms.

We offer a competitive wage and a comprehensive benefits package, including medical, dental, vision insurance, 401(k), paid vacation/sick days, and generous employee pet discounts.

Qualifications

• Client Service Representative role requires strong customer service and communication skills.
• Experience in veterinary or medical reception is a plus.

Responsibilities

• Greet visitors and answer telephones, guiding clients and their pets to exam rooms.
• Schedule and confirm appointments; perform follow-ups with clients.
• Explain fees and process payments; advise on products and services.
• Maintain medical records, charts and correspondence; ensure clinic cleanliness.

Job description

VCA Commack Animal Hospital in Huntington, NY is seeking an Experienced Client Service Representative to join our team full time. You will be the first contact for pet parents, greeting visitors, answering calls, scheduling appointments, and guiding clients and their pets to exam rooms.

We offer a competitive wage and a comprehensive benefits package, including medical, dental, vision insurance, 401(k), paid vacation/sick days, and generous employee pet discounts.