Evening Veterinary Front Desk Care Coordinator

Petvet-Care-Centers; West Islip (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave (birth, adoption,

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support — Calm app

CE stipends and career development

Grant Circle — relief fund

Local hospital culture backed by nat'l

Diverse team environment

Job summary

PetVet Care Centers' Veterinary Medical Center of Long Island in West Islip, New York, is seeking a Veterinary Receptionist (Care Coordinator) to be the first contact for clients and their pets in a fast-paced hospital. You will greet clients by name, schedule appointments, collect payments, and coordinate with doctors and technicians.

Strong customer service, phone etiquette, and multitasking are essential for delivering our culture of care.

Qualifications

• Applicants must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Excellent phone etiquette and skills, including transfers, paging, putting calls on hold, directing calls to voicemails and taking messages down.
• Computer skills.
• Demonstrate excellent interaction skills with clients and animals in the reception area.
• Ability to work in a team oriented environment and to take/execute directions.
• Ability to handle money transactions accurately and with honesty.
• Sound decision-making and multi-tasking skills while working in stressful environment.

Responsibilities

• Recognize and meet client needs.
• Greet clients and patients by name in a friendly manner.
• Make pets feel welcomed at clinic.
• Recognize severe/serious cases in need of immediate attention.
• Keep animals isolated from others when necessary.
• Perform opening procedures such as turning computers on, retrieving messages, returning phone calls, knowing appointments and surgery schedules.
• Make client appointments as well as confirm appointments. This includes making sure the appointments flow easily and the doctor as well as staff will have enough down time for lunch and or breaks as scheduled.
• Answering phones and directing clients to appropriate departments as well as giving approved advice and options for issues and problems.
• Making sure all files are kept neat in alphabetical order and client information is legible as well as current on addresses and phones numbers.
• Preparing patient charts for technicians and doctors.
• Keeping all lab work tests and make information that is needed for appointments available to the Doctors so that they can relay the information to our clients.
• Keeping desk and reception area neat and organized, making sure all forms, paper work files, tags and prices lists are out and available for the Doctors, veterinary technicians and veterinary assistants as needed.
• Collecting fees for services, writing up sales slips/receipts, and dismissing patients.
• Doing daily receipts.
• Handling referral letters and mailing to client’s regular veterinarian.

Skills

Customer service

Phone etiquette

Communication skills

Multi-tasking

Teamwork

Money handling

Attention to detail

Professional demeanor

Education

High school diploma or equivalent

Tools

Computer skills

Typing

Job description

PetVet Care Centers' Veterinary Medical Center of Long Island in West Islip, New York, is seeking a Veterinary Receptionist (Care Coordinator) to be the first contact for clients and their pets in a fast-paced hospital. You will greet clients by name, schedule appointments, collect payments, and coordinate with doctors and technicians.

Strong customer service, phone etiquette, and multitasking are essential for delivering our culture of care.