Veterinary Client Care Front Desk Specialist

United Veterinary Care; Dedham, Northern (MA, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) eligibility after 6 months

Company match of 4% for first 5% def

EAP

Referral Bonus

Employee Pet Care Discount

Job summary

Dedham Veterinary Associates — Dedham, MA is seeking a Client Service Representative (CSR) to handle front‑desk duties in a busy, people‑facing setting. You will answer phones, schedule appointments, check patients in and out, and help clients understand medications and home‑care instructions.

The ideal candidate has 1–2 years of customer service or scheduling experience, strong communication, and a calm, can‑do attitude.

Qualifications

• Excellent communication skills and attention to detail.
• Ability to stay calm and professional in busy times.
• Comfortable computer use and handling multiple priorities.

Responsibilities

• Answer phones and direct calls.
• Schedule appointments and manage front-desk flow.
• Check patients in and out and admit surgery patients.
• Process payments and maintain patient records.
• Communicate messages to the medical team and assist with home-care instructions.
• Keep front desk and lobby organized and welcoming.

Skills

Customer service

Phone communication

Scheduling

Job description

Dedham Veterinary Associates — Dedham, MA is seeking a Client Service Representative (CSR) to handle front‑desk duties in a busy, people‑facing setting. You will answer phones, schedule appointments, check patients in and out, and help clients understand medications and home‑care instructions.

The ideal candidate has 1–2 years of customer service or scheduling experience, strong communication, and a calm, can‑do attitude.