Pet Clinic CSR: Warm Front Desk & Client Care

United Veterinary Care; Andover (MA); On-site; USD 24,796 - 33,062; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Pet care discounts

DailyPay

Job summary

Andover Animal Hospital in Andover, MA is seeking a Client Service Representative (CSR). This role may be part-time or full-time and focuses on welcoming clients, handling calls and appointments, and helping pet parents understand estimates and care plans.

You’ll keep the front desk organized, support your teammates, and stay friendly and professional even on busy days, contributing to a calm, compassionate experience for every visitor and their pets.

Qualifications

• Previous veterinary/medical front desk experience preferred.
• Strong multitasking and communication skills.
• Comfort with computers and front desk systems.
• Friendly, patient, professional attitude under pressure.
• Team-oriented and able to stay positive on busy days.

Responsibilities

• Greet clients warmly and efficiently.
• Manage calls, appointments, and routine inquiries.
• Explain estimates, invoices, and care plans to pet parents.
• Keep front desk tidy and organized; support teammates.

Skills

Multitasking

Communication

Team player

Customer service

Front desk software

Tools

Front desk software

Job description

Andover Animal Hospital in Andover, MA is seeking a Client Service Representative (CSR). This role may be part-time or full-time and focuses on welcoming clients, handling calls and appointments, and helping pet parents understand estimates and care plans.

You’ll keep the front desk organized, support your teammates, and stay friendly and professional even on busy days, contributing to a calm, compassionate experience for every visitor and their pets.