Veterinary Client Care Coordinator - Front Desk

Ethos Discovery; Redwood City (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with employer match

Flexible Spending Accounts (FSA)

Employee Assistance Program (EAP)

Three weeks PTO

Job summary

SAGE Veterinary Centers – Redwood City is seeking a Client Service Coordinator to join our specialty and emergency hospital. This role focuses on delivering compassionate client service while ensuring smooth front desk operations in a fast-paced environment.

You will welcome clients and pets, coordinate appointments, manage communications, and handle payments. Experience in hospitality and veterinary customer service is valued, with opportunities for growth within Ethos Veterinary Health network.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience; veterinary experience strongly preferred.
• At least one year of hospitality experience creating a welcoming client environment.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Compassion, empathy, and professionalism when working with pet owners.
• Strong computer skills, including Microsoft Word, Excel, and Outlook.
• Accurate data entry skills with a typing speed of 45+ words per minute.
• Proficiency using a 10-key calculator.
• Ability to maintain confidentiality and adapt quickly to changing priorities.
• A positive attitude, willingness to learn, and genuine passion for helping people and their pets.

Responsibilities

• Welcome clients and their pets with warmth, professionalism, and compassion.
• Provide reassurance and clear communication during emotionally stressful situations.
• Schedule appointments, procedures, and consultations while managing the hospital calendar.
• Answer multi-line phones and respond to client emails promptly and professionally.
• Provide accurate information regarding hospital services, procedures, and policies.
• Process patient check-in and check-out while maintaining accurate and confidential medical records.
• Calculate fees, process payments, prepare invoices, and support financial transactions.
• Communicate effectively with doctors, technicians, and clinical staff to ensure seamless patient care.
• Support efficient daily hospital operations and front desk workflow.
• Remain calm, organized, and solution-focused during emergency presentations.
• Direct clients appropriately and assist with hospital workflow as needed.
• Contribute to a positive, collaborative hospital culture focused on exceptional client service.

Skills

Customer service

Hospitality

Communication

Organization

Data entry

Microsoft Office

Confidentiality

Typing 45 wpm

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

10-key calculator

Job description

SAGE Veterinary Centers – Redwood City is seeking a Client Service Coordinator to join our specialty and emergency hospital. This role focuses on delivering compassionate client service while ensuring smooth front desk operations in a fast-paced environment.

You will welcome clients and pets, coordinate appointments, manage communications, and handle payments. Experience in hospitality and veterinary customer service is valued, with opportunities for growth within Ethos Veterinary Health network.