Client Service Coordinator

Ethos Discovery; Redwood City (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with employer match

Flexible Spending Accounts (FSA)

Employee Assistance Program (EAP)

Three weeks PTO

Job summary

SAGE Veterinary Centers – Redwood City is seeking a Client Service Coordinator to join our specialty and emergency hospital. This role focuses on delivering compassionate client service while ensuring smooth front desk operations in a fast-paced environment.

You will welcome clients and pets, coordinate appointments, manage communications, and handle payments. Experience in hospitality and veterinary customer service is valued, with opportunities for growth within Ethos Veterinary Health network.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience; veterinary experience strongly preferred.
• At least one year of hospitality experience creating a welcoming client environment.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Compassion, empathy, and professionalism when working with pet owners.
• Strong computer skills, including Microsoft Word, Excel, and Outlook.
• Accurate data entry skills with a typing speed of 45+ words per minute.
• Proficiency using a 10-key calculator.
• Ability to maintain confidentiality and adapt quickly to changing priorities.
• A positive attitude, willingness to learn, and genuine passion for helping people and their pets.

Responsibilities

• Welcome clients and their pets with warmth, professionalism, and compassion.
• Provide reassurance and clear communication during emotionally stressful situations.
• Schedule appointments, procedures, and consultations while managing the hospital calendar.
• Answer multi-line phones and respond to client emails promptly and professionally.
• Provide accurate information regarding hospital services, procedures, and policies.
• Process patient check-in and check-out while maintaining accurate and confidential medical records.
• Calculate fees, process payments, prepare invoices, and support financial transactions.
• Communicate effectively with doctors, technicians, and clinical staff to ensure seamless patient care.
• Support efficient daily hospital operations and front desk workflow.
• Remain calm, organized, and solution-focused during emergency presentations.
• Direct clients appropriately and assist with hospital workflow as needed.
• Contribute to a positive, collaborative hospital culture focused on exceptional client service.

Skills

Customer service

Hospitality

Communication

Organization

Data entry

Microsoft Office

Confidentiality

Typing 45 wpm

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

10-key calculator

Job description

Client Service Coordinator

$22.00-$26.00/hour (based on experience and skill set)
Full-Time | 4/10 Schedule | Weekend and Some Holiday Availability Required

SAGE Veterinary Centers – Redwood City is seeking a Client Service Coordinator to join our specialty and emergency hospital. As the Bay Area's premier provider of specialty and emergency veterinary care, we are committed to delivering compassionate, evidence-based medicine while providing an exceptional experience for every client and patient who walks through our doors.

As the first and last impression of our hospital, the Client Service Coordinator plays a vital role in creating a welcoming, supportive environment while ensuring efficient front desk operations in a fast-paced specialty and emergency setting.

Why Join SAGE Redwood City?

At SAGE Redwood City, collaboration is at the heart of everything we do. Our client service team works closely with veterinarians, technicians, and referring veterinarians to provide seamless communication and personalized care throughout every patient's journey. You'll become part of a compassionate, team-oriented culture that values professionalism, empathy, and continuous growth.

In Your Day-to-Day, You Will:

• Welcome clients and their pets with warmth, professionalism, and compassion.
• Provide reassurance and clear communication during emotionally stressful situations.
• Schedule appointments, procedures, and consultations while managing the hospital calendar.
• Answer multi-line phones and respond to client emails promptly and professionally.
• Provide accurate information regarding hospital services, procedures, and policies.
• Process patient check-in and check-out while maintaining accurate and confidential medical records.
• Calculate fees, process payments, prepare invoices, and support financial transactions.
• Communicate effectively with doctors, technicians, and clinical staff to ensure seamless patient care.
• Support efficient daily hospital operations and front desk workflow.
• Remain calm, organized, and solution-focused during emergency presentations.
• Direct clients appropriately and assist with hospital workflow as needed.
• Contribute to a positive, collaborative hospital culture focused on exceptional client service.

What You Bring

• High school diploma or equivalent.
• Minimum one year of customer service experience; veterinary experience strongly preferred.
• At least one year of hospitality experience creating a welcoming client environment.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Compassion, empathy, and professionalism when working with pet owners.
• Strong computer skills, including Microsoft Word, Excel, and Outlook.
• Accurate data entry skills with a typing speed of 45+ words per minute.
• Proficiency using a 10-key calculator.
• Ability to maintain confidentiality and adapt quickly to changing priorities.
• A positive attitude, willingness to learn, and genuine passion for helping people and their pets.

Perks & Benefits

Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance.

• Competitive compensation of $22.00-$26.00/hour based on experience
• 401(k) with employer contribution, paid vacation, and sick leave
• Medical, dental, vision, life, and disability insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Three weeks of accrued paid time off
• Health and wellness resources
• Ongoing training, professional development, and career advancement opportunities within Ethos Veterinary Health
• Supportive, collaborative specialty and emergency hospital environment

Location Highlight

Redwood City offers the best of the San Francisco Peninsula, with easy access to San Francisco, Silicon Valley, coastal destinations, and countless outdoor recreation opportunities. Enjoy a vibrant community while advancing your career at one of the nation's leading specialty veterinary hospitals.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Healthoffers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.