Veterinary Care Coordinator — Front Desk & Client Care

PetVet Care Centers; Seacliff, Northern (CA, KY); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Parental leave

Team member discounts

Job summary

PetVet Care Centers’ Aptos Creekside Pet Hospital is seeking a Veterinary Receptionist (Care Coordinator) to join our team in Aptos, CA. This role focuses on delivering exceptional client service, managing the lobby, scheduling appointments, and supporting the hospital with administrative tasks.

You’ll work closely with a compassionate team, handle high-stress situations professionally, and help provide a positive experience for every pet and client.

Qualifications

• High school diploma or GED required.
• Excellent customer service skills.
• Has reception experience.
• Ability to work in a fast-paced environment.

Responsibilities

• Provides excellent customer service in person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Reception experience

Customer service

Communication

Education

High school diploma or GED

Tools

Practice management software

Job description

PetVet Care Centers’ Aptos Creekside Pet Hospital is seeking a Veterinary Receptionist (Care Coordinator) to join our team in Aptos, CA. This role focuses on delivering exceptional client service, managing the lobby, scheduling appointments, and supporting the hospital with administrative tasks.

You’ll work closely with a compassionate team, handle high-stress situations professionally, and help provide a positive experience for every pet and client.