Pet Hospital Client Services Lead

Banfield Pet Hospital; Mays Chapel (MD); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan

Paid time off

Job summary

Banfield Pet Hospitals in Maryland is seeking a Client Service Coordinator to drive the flow of clients and pets, promote wellness plans, and support a busy veterinary team with friendly, efficient service. You will ensure accurate records, assist with appointments, and help educate clients on preventive care.

The role emphasizes greeting clients, processing documents, and maintaining a welcoming hospital environment while contributing to high patient care standards.

Qualifications

• Leadership and customer-focused service are essential.
• Ability to build trust with clients and team.
• Strong communication and time management skills.

Responsibilities

• Guide client and pet flow through the hospital to maximize efficiency and care.
• Educate clients about wellness plans and services.
• Assist with documentation, billing and appointments.
• Provide friendly, professional service to every client and patient.
• Support the veterinary team to deliver high-quality care.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospitals in Maryland is seeking a Client Service Coordinator to drive the flow of clients and pets, promote wellness plans, and support a busy veterinary team with friendly, efficient service. You will ensure accurate records, assist with appointments, and help educate clients on preventive care.

The role emphasizes greeting clients, processing documents, and maintaining a welcoming hospital environment while contributing to high patient care standards.