Veterinary Care Coordinator & Client Experience Lead

PetVet Care Centers; Carrollton (GA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k) plan

Pet discounts

Calm app access

EAP

CE stipends

Career development

Grant Circle

Job summary

PetVet Care Centers' Carroll County Animal Hospital at Columbia Drive in Carrollton, Georgia, is seeking a Care Coordinator to support the hospital with administrative and customer service tasks. The role aligns with Veterinary Receptionist, Client Care Specialist, or Customer Service Representative.

You will manage lobby flow, schedule appointments, assist with basic medical emergencies, handle billing data, and maintain records.

Qualifications

• Age 18+ required.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, courteous and prompt.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Ability to stand/walk for extended periods and assist with lifting animals up to 50 pounds.

Responsibilities

• Provides excellent customer service in person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Cash handling

Multitasking

Attention to detail

Clerical skills

Physical stamina

Job description

PetVet Care Centers' Carroll County Animal Hospital at Columbia Drive in Carrollton, Georgia, is seeking a Care Coordinator to support the hospital with administrative and customer service tasks. The role aligns with Veterinary Receptionist, Client Care Specialist, or Customer Service Representative.

You will manage lobby flow, schedule appointments, assist with basic medical emergencies, handle billing data, and maintain records.