Pet Hospital CSR – Customer Care & Team Growth

Talentify; Sumner (WA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401(k)

Health Savings Account

Paid Time Off, Sick Time, Holiday Pay

Employee Discounts

Allowances

Job summary

National Veterinary Associates (NVA) is seeking a Client Service Representative for a busy veterinary hospital in the United States. You will be the first and last impression for clients, handling phones, scheduling, payments, and records, while supporting a compassionate, team-focused culture.

The role requires outstanding client service, strong communication, multitasking, and the ability to stay calm under pressure in a fast-paced setting across General Practice, Emergency, Grooming, and Pet

Qualifications

• Outstanding client service and communication skills.
• Genuine passion for building relationships with clients and their pets.
• Ability to stay calm, professional, and compassionate under pressure.
• Strong multitasking and organizational abilities.
• Team-oriented attitude with willingness to help wherever needed.
• Positive energy and solution-focused mindset.
• Comfortable in fast-paced environments with interruptions.
• Experience in veterinary medicine, healthcare, hospitality, retail, or customer service preferred.
• Basic computer skills and ability to learn veterinary software system.

Responsibilities

• Greet clients and patients warmly and professionally
• Create a welcoming, positive, and compassionate experience for every visitor
• Answer multi-line phones and manage appointment scheduling
• Assist clients with questions regarding services, medications, and hospital policies
• Process payments and maintain accurate client records
• Coordinate appointments for General Practice, Emergency, Grooming, and Pet Services
• Communicate effectively with veterinarians, technicians, assistants, groomers, and lodging staff
• Manage multiple priorities while maintaining attention to detail
• Support hospital operations during busy and high-pressure situations
• Help foster a positive, collaborative, and fun workplace culture

Skills

Client communication

Multitasking

People skills

Time management

Team player

Customer service

Tools

Vet software

Job description

National Veterinary Associates (NVA) is seeking a Client Service Representative for a busy veterinary hospital in the United States. You will be the first and last impression for clients, handling phones, scheduling, payments, and records, while supporting a compassionate, team-focused culture.

The role requires outstanding client service, strong communication, multitasking, and the ability to stay calm under pressure in a fast-paced setting across General Practice, Emergency, Grooming, and Pet