Veterinary Care Coordinator (Receptionist)

PetVet Care Centers; Ruckersville (VA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k)

Team member pet discounts

Emotional wellbeing support

Job summary

PetVet Care Centers’ Ruckersville Animal Hospital is seeking a Veterinary Receptionist (Care Coordinator) to join our team. The role focuses on delivering exceptional client service, managing the lobby, scheduling appointments, handling payments, and supporting the hospital’s operations in a fast-paced veterinary setting.

Located in Ruckersville, VA, the position offers a Monday–Friday schedule with 7AM–6PM shifts, a comprehensive benefits package, and a culture of care that supports both pets

Qualifications

• Reception experience with appointment scheduling, customer service and payments.
• High school diploma or GED or equivalent combination of education, certification, training, and/or experience.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Reception experience

Appointment scheduling

Customer service

Handling payments

Data entry

Education

High school diploma or GED

Equivalent education/experience

Tools

Practice management software

Job description

PetVet Care Centers’ Ruckersville Animal Hospital is seeking a Veterinary Receptionist (Care Coordinator) to join our team. The role focuses on delivering exceptional client service, managing the lobby, scheduling appointments, handling payments, and supporting the hospital’s operations in a fast-paced veterinary setting.

Located in Ruckersville, VA, the position offers a Monday–Friday schedule with 7AM–6PM shifts, a comprehensive benefits package, and a culture of care that supports both pets