Veterinary Care Coordinator (Receptionist) — Pets & Growth

PetVet Care Centers; Flat Rock (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app access and 24/7 EAP

CE stipends and career development

Grant Circle relief fund

Local hospital culture backed by nat'l

Job summary

PetVet Care Centers’ Western Carolina Regional Animal Hospital in Flat Rock, North Carolina seeks a Care Coordinator to join our team as a Veterinary Receptionist, delivering exemplary client service and essential administrative support. The role aligns with titles like Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Join a compassionate team focused on pet care, teamwork, and a culture of care.

Qualifications

• 2+ years of veterinary experience.
• Excellent customer service skills and courtesy.
• Knowledge of clerical procedures and ability to organize files.
• Strong communication skills.
• Ability to work in a fast-paced, general practice & emergency environment.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Veterinary experience

Education

High school diploma or GED

Job description

PetVet Care Centers’ Western Carolina Regional Animal Hospital in Flat Rock, North Carolina seeks a Care Coordinator to join our team as a Veterinary Receptionist, delivering exemplary client service and essential administrative support. The role aligns with titles like Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Join a compassionate team focused on pet care, teamwork, and a culture of care.