Pet Care Coordinator (Veterinary Receptionist)

Colorado Psychiatric; Englewood (CO); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Parental Leave

401(k) discretionary

Pet Discounts

Calm app & EAP

CE stipends

Grant Circle relief fund

Local hospital culture

Job summary

VRCC Veterinary Specialty & Emergency Hospital in Englewood, Colorado is seeking a Veterinary Receptionist (Care Coordinator) to join our team. This role provides administrative and customer service support, acting as a primary contact for clients and pets, and coordinating appointments and services.

You will handle check-in/out, manage the lobby, assist with basic medical emergencies, use practice management software, and process payments.

Qualifications

• 18 years of age or older required.
• High school diploma or GED required.
• Has Customer Service and Veterinary experience.

Responsibilities

• Provides excellent customer service in-person and over the phone.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Veterinary experience

Education

High school diploma or GED

Tools

Practice management software

Job description

VRCC Veterinary Specialty & Emergency Hospital in Englewood, Colorado is seeking a Veterinary Receptionist (Care Coordinator) to join our team. This role provides administrative and customer service support, acting as a primary contact for clients and pets, and coordinating appointments and services.

You will handle check-in/out, manage the lobby, assist with basic medical emergencies, use practice management software, and process payments.