Compassionate Veterinary Care Coordinator

Gsahvet; Springfield (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app access and 24/7 EAP

CE stipends and career development

Grant Circle relief fund

Local hospital culture backed by unity

Job summary

PetVet Care Centers’ Greenbrier-Springfield Animal Hospital in Springfield, TN is seeking a Veterinary Receptionist (Care Coordinator). The role focuses on delivering excellent customer service, managing front-desk operations, scheduling, and basic pet-care support in a high-volume clinic.

The position emphasizes collaboration with the care team, data entry, and cash handling. Benefits include comprehensive coverage, parental leave, retirement plans, and pet discounts, with weekday hours

Qualifications

• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
• This position may require Kennel work: taking pets to the boarding area and settling them in, assisting with cleaning and upkeep of the lobby and client areas.

Skills

Customer service

Cash handling

Multitasking

Clerical procedures

Organize files

Physical stamina

Job description

PetVet Care Centers’ Greenbrier-Springfield Animal Hospital in Springfield, TN is seeking a Veterinary Receptionist (Care Coordinator). The role focuses on delivering excellent customer service, managing front-desk operations, scheduling, and basic pet-care support in a high-volume clinic.

The position emphasizes collaboration with the care team, data entry, and cash handling. Benefits include comprehensive coverage, parental leave, retirement plans, and pet discounts, with weekday hours